FAQs

    1. Can I purchase gift cards for your store?
    • No,
    1. Do you have a loyalty or rewards program?
    • No
    1. Are your products made in the USA?
    • While some of our products are made in the USA, we source our products from a variety of manufacturers and suppliers worldwide to offer a diverse selection to our customers. Product origin information is available on each product page.
    1. How do I unsubscribe from your mailing list?
    • To unsubscribe from our mailing list, simply click the "Unsubscribe" link at the bottom of any promotional email you receive from us. You can also manage your email preferences by logging into your account on our website and adjusting your communication settings.
    1. Do you offer installation or assembly services for your products?
    • We do not currently offer installation or assembly services for our products. However, many of our products come with easy-to-follow instructions for assembly, and our customer support team is available to assist you with any questions you may have during the process.
    1. Can I return or exchange personalized or customized items?
    • Unfortunately, personalized or customized items are not eligible for return or exchange unless they are damaged or defective. We recommend double-checking all personalization details before placing your order to ensure accuracy.
    1. How do I know if an item is on backorder?
    • If an item is on backorder, you will see a notification on the product page indicating the expected restock date. You can still place an order for backordered items, and we will ship them to you as soon as they become available. If you have any questions about the status of a backordered item, please contact our customer support team.
    1. Do you offer expedited shipping options?
    • Yes, we offer expedited shipping options for customers who need their orders to arrive faster. During checkout, you will have the option to select expedited shipping and see the estimated delivery date for your order.
    1. Can I change or update my account information?
    • Yes, you can update your account information, including your shipping address, billing address, and email preferences, by logging into your account on our website and navigating to the "Account Settings" or "My Profile" section.
    1. How do I apply a discount code to my order?
    • To apply a discount code to your order, enter the code in the "Discount Code" or "Promo Code" field during checkout and click "Apply." The discount will be applied to your order total before you proceed to payment.
    1. Are there any restrictions on international orders?
    • International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the order total or shipping charges. Please check with your local customs office for more information on import regulations and fees.
    1. How can I check the status of my order?
    • You can check the status of your order by logging into your account on our website and navigating to the "Order History" or "Track Order" section. You will find detailed information about the status of each of your orders, including order processing, shipment, and delivery.
    1. Can I place an order over the phone?
    • Unfortunately, we do not accept orders over the phone at this time. However, if you need assistance placing an order or have questions about our products, please contact our customer support team, and we'll be happy to assist you.
    1. What measures do you take to protect my privacy and personal information?
    • We take the privacy and security of your personal information seriously. We use industry-standard encryption technology to protect your data during transmission and storage. For more information, please review our Privacy Policy.
    1. How do I leave a product review or testimonial?
    • We love to hear from our customers! You can leave a product review or testimonial by navigating to the product page of the item you purchased and clicking on the "Write a Review" or "Leave Feedback" button. Your feedback helps us improve our products and services.
    1. Do you offer wholesale pricing for bulk orders?
    • Yes, we offer wholesale pricing for customers interested in purchasing large quantities of our products. Please contact our sales team for more information and to discuss wholesale pricing options.
    1. Can I place an order for pickup at your store location?
    • Currently, we do not offer a pickup option at our store location. All orders are shipped directly to the shipping address provided during checkout.
    1. How do I unsubscribe from SMS notifications?
    • To unsubscribe from SMS notifications, please reply STOP to any text message you receive from us. You can also manage your SMS preferences by logging into your account on our website and adjusting your communication settings.
    1. What should I do if I forget my password or can't log into my account?
    • If you forget your password or are unable to log into your account, you can reset your password by clicking on the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password.
    1. Are there any restrictions on shipping certain products internationally?
    • Some products may be restricted from international shipping due to import regulations or shipping restrictions. Please check the product page or contact our customer support team for more information on international shipping restrictions.
    1. How can I request a warranty repair or replacement for a product?
    • If you believe your product is defective and covered under warranty, please contact our customer support team with your order number and a description of the issue. We will provide instructions on how to proceed with a warranty repair or replacement.
    1. Do you offer price adjustments if an item goes on sale after I've purchased it?
    • Unfortunately, we do not offer price adjustments for items that go on sale after a purchase has been made. We recommend subscribing to our email newsletter or following us on social media to stay informed about upcoming sales and promotions.
    1. Can I request a custom order or personalized item?
    • At this time, we do not offer custom orders or personalized items. However, we are continuously expanding our product offerings, so please check back regularly for updates.
    1. How do I know if an item is eligible for free shipping?
    • Items eligible for free shipping will be clearly marked on the product page and during checkout. Free shipping eligibility may vary depending on the shipping destination and order total.
    1. What should I do if I receive the wrong item or an incomplete order?
    • If you receive the wrong item or an incomplete order, please contact our customer support team immediately with your order number and details of the issue. We will work quickly to resolve the problem and ensure you receive the correct items as soon as possible.